Privacy Policy
Last Updated: April 21, 2026
This Privacy Policy (the “ Policy”) describes how Onterris, Inc., our affiliates and subsidiaries (“ Onterris,” “ we,” “ our,” or “ us”) collect, use, and disclose personal information about individuals who use our websites, customer portals or other online services, who download and use our mobile applications, or who otherwise interact with us online or offline (collectively, our “ Services”). Additional policies may apply in other contexts and to other relationships you may have with us. For example, we have a separate privacy notice for job applicants, which is available here.
By using our Services or otherwise providing personal information to us, you agree to our Terms of Use and our privacy practices as described in this Policy.
1. Contents
2. Personal Information We Collect and Why We Collect It
“ Personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include information that is publicly available as defined by applicable privacy legislation or is anonymized.
Generally, we collect the following categories of personal information, which we use for the business or commercial purposes shown below.
In addition to the purposes described above, we may use and disclose any category of personal information or sensitive personal information we collect to respond to law enforcement requests, or as otherwise required or authorized by applicable law, court order, or governmental regulations; to protect our rights and interests and those of others; to resolve any disputes; to enforce our policies; and to evaluate or conduct a merger, sale, or other disposition of some or all of our assets. We also reserve the right to use personal information we collect for any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us, or otherwise with your consent.
We may convert, or permit others to convert, your personal information into deidentified, anonymized, or aggregated data, as permitted by law. When we do so, we commit to maintaining the information in deidentified form, and will not attempt to reidentify the information.
3. Sources from Which We Collect Personal Information
Generally, we collect the categories of personal information described above from the following categories of sources:
We keep the categories of personal information described above for as long as necessary or permitted for the purposes described in this Privacy Policy or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
5. How We Disclose Personal Information
We disclose personal information to our affiliate, subsidiary and related organizations, brands, service providers and contractors for the following business purposes:
We use cookies and other tracking technologies (such as pixels/web beacons) to collect and store information about your interactions with our websites, including information about your browsing behavior. Our websites also support third-party cookies placed by our service providers and third parties, such as advertising partners. This means that our service providers and advertising partners can collect and use information regarding your interactions with our websites as further detailed below.
Cookies are small files that a website transfers to your device through a web browser that enable the website’s or a third party’s systems to recognize your device and capture and remember certain information. Web beacons (also known as tracking pixels) are tiny graphics embedded invisibly on a webpage or in an email that may be used to deliver or communicate with cookies, to count users who have visited certain pages, and to understand usage patterns. In general, we use cookies and other tracking technologies as follows:
For additional details or to adjust your cookie preferences, please use our cookie management tool, accessible via the ‘Your Privacy Choices’ link in the website footer.
If you do not want to have cookies placed on your device, you should set your browser to refuse cookies before accessing our websites. Please review your browser’s Help menu for instructions. Certain advertising tracking technology vendors may participate in the Digital Advertising Alliance (“DAA”) AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com/.
Analytics. We use analytics tools including Google Analytics to analyze how you interact with our websites. This software may collect information such as your IP address, location, operating system, access time, duration of visit, and actions you take on our websites. Google Analytics is owned and controlled by Google LLC. Data collected by Google is subject to its privacy policy, which can be found at policies.google.com/technologies/partner-sites. To opt out of Google Analytics, visit google.com/dlpage/gaoptout.
Session Monitoring. Some of the technologies used on our Services allow us and our service providers to monitor and analyze how visitors use our Services in order to better understand user behavior and improve our Services. When you interact with us online, information related to your browsing behavior may be collected by us and our service providers. Microsoft is a vendor we use for session monitoring. For information on how Microsoft Clarity collects and uses personal information, please review the Microsoft Privacy Statement.
Do Not Track Signals. Our websites do not respond to “Do Not Track” signals sent by browsers, mobile devices, or other mechanisms.
7. Targeted Advertising, Sales, and Sharing of Personal Information
Although we do not sell personal information in exchange for money, some of the ways in which we share personal information for targeted advertising may be considered “sales” or “sharing” under US state privacy laws. Listed below are the categories of personal information we share for purposes of targeted/cross-context behavioral advertising or otherwise “sell” for non-monetary consideration:
8. Legal Bases for Processing Personal Information
Some data protection laws require us to designate one or more legal bases for processing your personal information. When applicable, we rely on the following legal bases:
9. International Data Transfers
If you are using our Services from outside the United States, please be aware that information we obtain about you will be processed in jurisdictions other than your own, including the United States, and may be accessed by the courts, law enforcement and national security authorities in those jurisdictions. By using our Services, you acknowledge and consent to the international transfer and processing of your personal information as described in this Privacy Policy. Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States or other countries may be different from the laws in your country of residence.
10. Email Communications
You can opt out of/withdraw your consent to receiving marketing emails from us at any time by clicking the unsubscribe link found in our emails. Please note that your opt out is limited to the email address used and will not affect subsequent subscriptions. If you opt out of only certain communications, other subscriptions may continue. Even if you opt out of receiving promotional communications, Onterris may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Onterris’s ongoing business relations with you.
11. Individual Privacy Rights
Depending on your country or state of residence, you may have additional choices regarding your personal information. To exercise your privacy rights, please submit a request through our webform or call us at 949-988-3500. Depending on the nature of your request, you will be asked to provide 2-3 pieces of personal information that we will match against our records to verify your identity. You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the webform or toll-free number listed above. We will not discriminate or retaliate against you for exercising your privacy rights.
a. CALIFORNIA
California residents have the following rights under the California Consumer Privacy Act (the “CCPA”).
Right to Know. You have the right to know what personal information we have collected about you, which includes:
Right to Correct Inaccurate Information. If you believe that personal information we maintain about you is inaccurate, you have the right to request that we correct that information.
Right to Opt Out of Sales and Sharing of Personal Information. You have the right to opt out of the sale of your personal information, and to request that we do not share your personal information for cross-context behavioral advertising. To opt out, please use the cookie management tool, accessible via the ‘Your Privacy Choices’ link in the website footer. If you choose to use a browser-based opt-out signal, such as the Global Privacy Control (GPC), you will be opted out of cookie-based sales and sharing of personal information, and will need to turn it on for each browser you use. To submit a request to opt out of offline sales and sharing, please use our webform.
Right to Limit Use and Disclosure of Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA.
b. CONSUMERS IN NEBRASKA AND TEXAS
Although we are generally not a consumer-facing business, we do allow consumers to purchase home testing kits through www.homeaircheck.com. If you are a consumer who lives in Nebraska or Texas, you may request access to your personal information, to obtain a copy of personal information you provided to us in a portable format, to delete your personal information, to correct it, and to appeal our decisions involving your personal information. We do not sell personal information in exchange for money or engage in practices that qualify as profiling producing legal or similarly significant effects under applicable state privacy law. To opt out of targeted advertising / non-monetary “sales” of personal information, please use the cookie management tool, accessible via the ‘Your Privacy Choices’ link in the website footer.
c. CANADA
If you would like to submit a request to access, correct, erase or obtain a copy of personal information we maintain about you, or if you would like to receive written information about our policies and practices regarding service providers outside of Canada, please submit your request using our webform. We may require specific information from you to help us verify your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to any legal restrictions on disclosing this information.
d. AUSTRALIA
If you would like to submit a request to access or correct your personal information, please use our webform webform. We may require specific information from you to help us verify your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to any legal restrictions on disclosing this information. If you believe our processing of your personal information violates your rights, you may raise your complaint with us and ultimately with the Office of the Australian Information Commissioner if we are unable to resolve the matter.
e. OTHER COUNTRIES
Depending on your country of residence, you may have certain rights as a data subject under local law. For example, local law may afford you the right to access, update, restrict, object, erase, port and/or correct inaccuracies in your personal information under our control, subject to certain exceptions prescribed by law. You may contact us using our webform webform if you would like more detail on our legitimate interests in processing your personal information, and lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable law.
12. SECURITY
At no cost to you, we take commercially reasonable measures to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the internet and online digital storage are not completely secure and no security measures can guarantee absolute protection. Accordingly, we cannot guarantee the security of your personal information collected through the Services.
13. UPDATES TO THIS NOTICE
This Privacy Policy is subject to change at our discretion. We will notify you of changes to the Privacy Policy by updating the “Last Updated” date at the top of this page, and may also notify you in other ways or obtain your consent when required by applicable law.
14. CONTACT INFORMATION
If you have questions about our privacy practices, this Policy, or if you need to access this Policy in an alternative format or language, please contact our privacy compliance team at:
Mail: Onterris, Inc.
5120 Northshore Drive
North Little Rock, AR 72118
United States
Email: [email protected]
This Privacy Policy (the “ Policy”) describes how Onterris, Inc., our affiliates and subsidiaries (“ Onterris,” “ we,” “ our,” or “ us”) collect, use, and disclose personal information about individuals who use our websites, customer portals or other online services, who download and use our mobile applications, or who otherwise interact with us online or offline (collectively, our “ Services”). Additional policies may apply in other contexts and to other relationships you may have with us. For example, we have a separate privacy notice for job applicants, which is available here.
By using our Services or otherwise providing personal information to us, you agree to our Terms of Use and our privacy practices as described in this Policy.
1. Contents
- Personal Information We Collect and Why We Collect It
- Sources from Which We Collect Personal Information
- Retention of Personal Information
- How We Disclose Personal Information
- Cookies and Other Tracking Technologies
- Targeted Advertising, Sales, and Sharing of Personal Information
- Legal Bases for Processing Personal Information
- International Data Transfers
- Email Communications
- Individual Privacy Rights
- Security
- Updates to This Notice
- Contact Information
2. Personal Information We Collect and Why We Collect It
“ Personal information” is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include information that is publicly available as defined by applicable privacy legislation or is anonymized.
Generally, we collect the following categories of personal information, which we use for the business or commercial purposes shown below.
| Categories of Personal Information | Purposes for Collection |
| Identifiers and personal records, including name, alias, postal address, telephone number, email address, unique personal identifier, online identifier, signature, IP address, account name, or other similar identifiers; education; employment; employment history; and financial information Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies Internet or other electronic network activity information, including browsing history, search history, and information regarding your interactions with our websites, applications, or advertisements Audiovisual information Professional or employment-related information | To provide our Services to you, including operation of our websites and mobile applications To communicate with you To provide customer service To facilitate and personalize your user experience on the Services To prevent fraud and for security purposes To deliver promotional or advertising content to you To better understand how users access and use our Services, to improve the Services, to respond to user desires and preferences, for auditing, and for other research and analysis |
| Geolocation data inferred from your IP address or mobile device location. This includes precise geolocation, a type of sensitive personal information. | To provide our Services to you, including operation of our websites and mobile applications To facilitate and personalize your user experience on the Services To better understand how users access and use our Services, to improve the Services, to respond to user desires and preferences, for auditing, and for other research and analysis |
| Inferences about your preferences and interactions with our Services | To better understand how users access and use our Services, to improve the Services, to respond to user desires and preferences, for auditing, and for other research and analysis |
In addition to the purposes described above, we may use and disclose any category of personal information or sensitive personal information we collect to respond to law enforcement requests, or as otherwise required or authorized by applicable law, court order, or governmental regulations; to protect our rights and interests and those of others; to resolve any disputes; to enforce our policies; and to evaluate or conduct a merger, sale, or other disposition of some or all of our assets. We also reserve the right to use personal information we collect for any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us, or otherwise with your consent.
We may convert, or permit others to convert, your personal information into deidentified, anonymized, or aggregated data, as permitted by law. When we do so, we commit to maintaining the information in deidentified form, and will not attempt to reidentify the information.
3. Sources from Which We Collect Personal Information
Generally, we collect the categories of personal information described above from the following categories of sources:
- Directly from you
- From our affiliate, subsidiary, and related entities
- Automatically when you use our Services through technologies such as cookies and pixels
- From other companies we do business with, which may include your employer
- From service providers that help us to run our business
- From advertising networks
- From social networks
- From internet service providers
- From data analytics providers
- From third-party data suppliers
- Derived from other information we collect or otherwise created by us
We keep the categories of personal information described above for as long as necessary or permitted for the purposes described in this Privacy Policy or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
- Your personal information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
- Your personal information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal information was collected;
- Your personal information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
- We are otherwise required or permitted to keep your personal information by applicable laws or regulations.
5. How We Disclose Personal Information
We disclose personal information to our affiliate, subsidiary and related organizations, brands, service providers and contractors for the following business purposes:
- To process your transactions or requests for products or services
- To perform services (including processing, maintaining, or collecting personal information) on our behalf (e.g., fulfilling orders, processing payments, supporting our promotions, providing communications, technical, analytical, web hosting, cloud hosting and application support, or other services on our behalf)
- Auditing related to ad impressions
- To ensure security and integrity of personal information
- To debug or identify and repair errors that impair existing intended functionality
- For short-term, transient use, including, but not limited to, non-personalized advertising
- For advertising and marketing services
- To undertake activities to verify or maintain the quality or safety of our Services
- To comply with applicable laws and regulations
- To detect or protect against malicious, deceptive, fraudulent, or illegal activity
We use cookies and other tracking technologies (such as pixels/web beacons) to collect and store information about your interactions with our websites, including information about your browsing behavior. Our websites also support third-party cookies placed by our service providers and third parties, such as advertising partners. This means that our service providers and advertising partners can collect and use information regarding your interactions with our websites as further detailed below.
Cookies are small files that a website transfers to your device through a web browser that enable the website’s or a third party’s systems to recognize your device and capture and remember certain information. Web beacons (also known as tracking pixels) are tiny graphics embedded invisibly on a webpage or in an email that may be used to deliver or communicate with cookies, to count users who have visited certain pages, and to understand usage patterns. In general, we use cookies and other tracking technologies as follows:
- Where necessary to run our websites
- To optimize the functionality of our websites
- For analytics purposes
- For purposes of ad targeting and marketing
- To determine if our email messages have been opened and acted upon
For additional details or to adjust your cookie preferences, please use our cookie management tool, accessible via the ‘Your Privacy Choices’ link in the website footer.
If you do not want to have cookies placed on your device, you should set your browser to refuse cookies before accessing our websites. Please review your browser’s Help menu for instructions. Certain advertising tracking technology vendors may participate in the Digital Advertising Alliance (“DAA”) AdChoices Program and may display an Advertising Option Icon for Interest-based Ads that links to an opt-out tool which allows you to exercise certain choices regarding targeting. You can learn more about the DAA AdChoices Program at http://www.youradchoices.com/.
Analytics. We use analytics tools including Google Analytics to analyze how you interact with our websites. This software may collect information such as your IP address, location, operating system, access time, duration of visit, and actions you take on our websites. Google Analytics is owned and controlled by Google LLC. Data collected by Google is subject to its privacy policy, which can be found at policies.google.com/technologies/partner-sites. To opt out of Google Analytics, visit google.com/dlpage/gaoptout.
Session Monitoring. Some of the technologies used on our Services allow us and our service providers to monitor and analyze how visitors use our Services in order to better understand user behavior and improve our Services. When you interact with us online, information related to your browsing behavior may be collected by us and our service providers. Microsoft is a vendor we use for session monitoring. For information on how Microsoft Clarity collects and uses personal information, please review the Microsoft Privacy Statement.
Do Not Track Signals. Our websites do not respond to “Do Not Track” signals sent by browsers, mobile devices, or other mechanisms.
7. Targeted Advertising, Sales, and Sharing of Personal Information
Although we do not sell personal information in exchange for money, some of the ways in which we share personal information for targeted advertising may be considered “sales” or “sharing” under US state privacy laws. Listed below are the categories of personal information we share for purposes of targeted/cross-context behavioral advertising or otherwise “sell” for non-monetary consideration:
- Identifiers
- Personal records
- Commercial information
- Internet or other electronic network activity information
- Geolocation data
- Inferences
8. Legal Bases for Processing Personal Information
Some data protection laws require us to designate one or more legal bases for processing your personal information. When applicable, we rely on the following legal bases:
- Our Legitimate Interests. We use personal information when we have legitimate interests in doing so, as long as our legitimate interests are compatible with your rights and expectations of privacy, including:
- To provide you with services, products, or other materials you request, and to customize your experience with our Services;
- To manage and improve our Services and offerings, including analyzing the use of our products and Services, and determining the effectiveness of our advertising; and
- To protect the security and integrity of our Services.
- Our Contractual Obligations. We use personal information to provide the products and services you request, including:
- To establish your account;
- To process your purchases and transactions;
- To provide customer service; and
- To send you administrative or transactional communications.
- Our Legal Obligations. We use personal information as needed to comply with our legal obligations, for example:
- For auditing and reporting purposes;
- To perform accounting and administrative tasks;
- To respond to requests for information by competent public bodies and judicial authorities; and
- To enforce our legal rights and to enforce or manage legal claims.
- Your Consent. In some jurisdictions, certain processing of personal information requires your consent. When required by local law, we rely upon your consent for the following types of activities involving your personal information:
- To send you direct marketing messages about our products, Services, and promotions; and
- To deliver targeted advertisements to you, both on and off the Services, including by using cookies and similar technologies, as explained above.
9. International Data Transfers
If you are using our Services from outside the United States, please be aware that information we obtain about you will be processed in jurisdictions other than your own, including the United States, and may be accessed by the courts, law enforcement and national security authorities in those jurisdictions. By using our Services, you acknowledge and consent to the international transfer and processing of your personal information as described in this Privacy Policy. Please be aware that the data protection laws and regulations that apply to your personal information transferred to the United States or other countries may be different from the laws in your country of residence.
10. Email Communications
You can opt out of/withdraw your consent to receiving marketing emails from us at any time by clicking the unsubscribe link found in our emails. Please note that your opt out is limited to the email address used and will not affect subsequent subscriptions. If you opt out of only certain communications, other subscriptions may continue. Even if you opt out of receiving promotional communications, Onterris may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Onterris’s ongoing business relations with you.
11. Individual Privacy Rights
Depending on your country or state of residence, you may have additional choices regarding your personal information. To exercise your privacy rights, please submit a request through our webform or call us at 949-988-3500. Depending on the nature of your request, you will be asked to provide 2-3 pieces of personal information that we will match against our records to verify your identity. You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the webform or toll-free number listed above. We will not discriminate or retaliate against you for exercising your privacy rights.
a. CALIFORNIA
California residents have the following rights under the California Consumer Privacy Act (the “CCPA”).
Right to Know. You have the right to know what personal information we have collected about you, which includes:
- The categories of personal information we have collected about you, including
- The categories of sources from which the personal information was collected
- Our business or commercial purposes for collecting, selling, or sharing personal information
- The categories of recipients to which we disclose personal information
- The categories of personal information that we sold or shared, and for each category identified, the categories of third parties to which we sold or shared that particular category of personal information
- The categories of personal information that we disclosed for a business purpose, and for each category identified, the categories of service providers or contractors to which we disclosed that particular category of personal information
- The specific pieces of personal information we have collected about you.
Right to Correct Inaccurate Information. If you believe that personal information we maintain about you is inaccurate, you have the right to request that we correct that information.
Right to Opt Out of Sales and Sharing of Personal Information. You have the right to opt out of the sale of your personal information, and to request that we do not share your personal information for cross-context behavioral advertising. To opt out, please use the cookie management tool, accessible via the ‘Your Privacy Choices’ link in the website footer. If you choose to use a browser-based opt-out signal, such as the Global Privacy Control (GPC), you will be opted out of cookie-based sales and sharing of personal information, and will need to turn it on for each browser you use. To submit a request to opt out of offline sales and sharing, please use our webform.
Right to Limit Use and Disclosure of Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA.
b. CONSUMERS IN NEBRASKA AND TEXAS
Although we are generally not a consumer-facing business, we do allow consumers to purchase home testing kits through www.homeaircheck.com. If you are a consumer who lives in Nebraska or Texas, you may request access to your personal information, to obtain a copy of personal information you provided to us in a portable format, to delete your personal information, to correct it, and to appeal our decisions involving your personal information. We do not sell personal information in exchange for money or engage in practices that qualify as profiling producing legal or similarly significant effects under applicable state privacy law. To opt out of targeted advertising / non-monetary “sales” of personal information, please use the cookie management tool, accessible via the ‘Your Privacy Choices’ link in the website footer.
c. CANADA
If you would like to submit a request to access, correct, erase or obtain a copy of personal information we maintain about you, or if you would like to receive written information about our policies and practices regarding service providers outside of Canada, please submit your request using our webform. We may require specific information from you to help us verify your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to any legal restrictions on disclosing this information.
d. AUSTRALIA
If you would like to submit a request to access or correct your personal information, please use our webform webform. We may require specific information from you to help us verify your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to any legal restrictions on disclosing this information. If you believe our processing of your personal information violates your rights, you may raise your complaint with us and ultimately with the Office of the Australian Information Commissioner if we are unable to resolve the matter.
e. OTHER COUNTRIES
Depending on your country of residence, you may have certain rights as a data subject under local law. For example, local law may afford you the right to access, update, restrict, object, erase, port and/or correct inaccuracies in your personal information under our control, subject to certain exceptions prescribed by law. You may contact us using our webform webform if you would like more detail on our legitimate interests in processing your personal information, and lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable law.
12. SECURITY
At no cost to you, we take commercially reasonable measures to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the internet and online digital storage are not completely secure and no security measures can guarantee absolute protection. Accordingly, we cannot guarantee the security of your personal information collected through the Services.
13. UPDATES TO THIS NOTICE
This Privacy Policy is subject to change at our discretion. We will notify you of changes to the Privacy Policy by updating the “Last Updated” date at the top of this page, and may also notify you in other ways or obtain your consent when required by applicable law.
14. CONTACT INFORMATION
If you have questions about our privacy practices, this Policy, or if you need to access this Policy in an alternative format or language, please contact our privacy compliance team at:
Mail: Onterris, Inc.
5120 Northshore Drive
North Little Rock, AR 72118
United States
Email: [email protected]